Question 1

How accurate is your IME transcription?

Accepted Answer

We guarantee 99.5%+ accuracy on all transcripts. Every file undergoes human quality assurance review before delivery.

Question 2

How fast is your turnaround time?

Accepted Answer

We offer three turnaround tiers: Standard (72 hours), Rush (48 hours), and Stat (24 hours). Custom timelines are available on request.

Question 3

Is your transcription service HIPAA compliant?

Accepted Answer

Our platform is designed to be HIPAA-aware with encrypted file storage, secure presigned URLs, access controls, and full audit logging. A Business Associate Agreement (BAA) is available.

Question 4

What file formats do you accept?

Accepted Answer

We accept all major audio formats including MP3, MP4, WAV, M4A, FLAC, and OGG, as well as document files in PDF and DOCX format.

Question 5

Do you offer deposition transcription services?

Accepted Answer

Yes. We provide verbatim legal deposition transcripts with speaker identification, timestamps, and court-ready formatting for plaintiff and defense firms.

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